We want your shopping experience on tasi.ro to be enjoyable, safe and worry-free. If, for any reason, you are not completely satisfied with the products you ordered, you can return them within 14 calendar days, under the conditions below.
1. Right of return
Under Government Emergency Ordinance (OUG) no. 34/2014, you have the right to return products purchased online within 14 calendar days of receiving the parcel, without having to give any reason. The period runs from the date on which you, or a person designated by you, take physical possession of the products.
2. Deadline for returning products
You may send the products back no later than 14 calendar days after receiving the parcel. The dispatch date of the return parcel, as confirmed by the courier, must fall within this period.
3. Return conditions
- The product must be in the same condition in which it was delivered – unused, undamaged, with all accessories and original labels intact;
- It must be returned in its original packaging, without signs of wear, scratches or assembly;
- It must be accompanied by the purchase documents (tax invoice, delivery note, etc.);
- It must be accompanied by the completed and signed return form.
Products showing signs of assembly, visible damage or missing components will not be accepted for return.
4. Products that cannot be returned
- Products personalised at the customer’s request;
- Products made to special order, according to the customer’s specifications;
- Unsealed products which, for hygiene reasons, cannot be resold (e.g. textiles, decorative cushions, bed linen).
5. Return procedure
- Download and complete the return form from the Return Policy page. You must state the reason for the return and the IBAN account into which you wish to receive the refund.
- Notify us by phone on +40 741 808 090 (Monday – Friday, 09:00 – 17:00) or by email at contact@tasi.ro, with the subject “Return request [order number]”. You do not need to wait for a reply from us before sending the parcel – the return address is given below.
- Place the completed and signed form in the parcel, together with the invoice, and send the parcel by courier to:
TASI HOME STUDIO
Strada Aurel Vlaicu nr. 88/A, Showroom 2
440122 Satu Mare, Satu Mare County
Contact person: Tasi – 0741 808 090
The cost of return shipping is borne by the customer, except where the product is defective or was delivered in error. We do not accept parcels sent cash on delivery (payable by the recipient). If you live in another Member State of the European Union, send the return parcel, via a courier of your choice, to the same address in Satu Mare, Romania.
6. Refunds
- We refund the value of the returned products. The original delivery cost is not refunded.
- The refund is made within no more than 14 calendar days from the moment the returned products physically reach us and have been inspected.
- Refunds are made exclusively by bank transfer, to the IBAN account entered on the return form – including for orders paid cash on delivery.
- Orders paid in euros (deliveries to other EU Member States) are refunded in euros, to the IBAN account indicated on the return form.
- If no valid IBAN is entered on the form, the refund cannot be processed; we will contact you by phone.
- If the returned product shows signs of wear or damage, we reserve the right to refuse the return or to withhold an amount proportional to the product’s loss of value.
7. Defective or incorrectly delivered products
If you have received a damaged product or one different from the one you ordered, contact us within a maximum of 48 hours of receiving the parcel, on +40 741 808 090 or at contact@tasi.ro. In this case, all return and replacement costs are borne in full by tasi.ro.
8. Contact
Phone: +40 741 808 090
Email: contact@tasi.ro
Opening hours: Monday – Friday, 09:00 – 17:00
TASI HOME STUDIO SRL · Tax ID (CUI) 37623105 · Trade Register no. J2017000586306
Registered office: Bulevardul Ion C. Brătianu nr. 6, 440010 Satu Mare, Satu Mare County, Romania